FAQs

WHAT DOES "ONLINE POP-UP SHOP" MEAN?

An online pop-up shop structure means that our collections will be available to purchase once every few weeks. Once our items go live, we will have a limited amount of jewelry available for purchase. This allows us to get your purchases out to you as quickly as possible. Follow along on Instagram + Facebook to see when we're poppin' up next!

WHAT SIZE ARE THE BRACELETS?

Our bracelets are a standard 7 in. If you would prefer a bracelet that's a little larger (7.5") or smaller (6.5"), let us know in the notes at checkout, and we'll work to accommodate your preference! 

WHEN WILL MY ORDER SHIP?

All pop-up shop purchases will be mailed up 3-5 days from purchase. We can't wait to see you wearing your new finds!

WHAT DELIVERY OPTIONS DO YOU HAVE?

Our delivery options are (1) $5.50 flat rate USPS first class charge to anywhere in the United States or (2) porch pickup for people close to Lincoln, NE.

HOW ABOUT RETURNS?

Each of our items is handmade and unique, so we can't accept returns. However, if something is wrong with your item, email us within 14 days of your order's arrival at unagratiaco@gmail.com, and we'll work to make it right!

WEAR WITH CARE

We believe in sourcing the best quality materials we can find for our designs and we want you to wear our pieces for the long haul, baby! We encourage you to ROLL, not tug, your bracelets to prevent strain. Elastic will snap if pulled repeatedly. We recommend that you do not allow your beadwork to become damp or wet, and do not wear while sleeping. Keep those wrists happy!

REPAIR POLICY

We hand inspect everything before it is sent off to you! We do offer a repair service within 60 days of purchase in the event that an elastic snaps outside of a normal wear and tear situation (remember - roll, don't pull!). Re-beading fees are $5 per piece. If you would like a piece repaired, please email us at unagratiaco@gmail.com. Due to time constraints, we do not repair bracelets made by other makers.

FINALLY, DO YOU COLLABORATE WITH INFLUENCERS?

We love making new friends and building relationships! If you or someone you know might be a good fit to work with us, let us know.